Refund policy
Rockhound Road Return Policy
Returns
We want you to enjoy your Rockhound Road purchase! If you're not satisfied, you may request a return within 30 days of delivery.
Items must be:
- Returned in their original condition.
- Include all original contents (minerals, Field Journal, Companion, and any accessories).
- Free from damage caused after delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item and packaging
We'll work with you to make it right.
Natural Variations
Every mineral specimen is unique.
Because these are natural products, differences in:
- color
- shape
- crystal size
- inclusions
- surface texture
are normal and are not considered defects.
Product photos represent the general quality and type of specimen you can expect.
Return Shipping
Unless the item arrived damaged or incorrect, customers are responsible for return shipping costs.
Refunds
Once your return is received and inspected, refunds will be issued to the original payment method.
We carefully inspect every specimen before shipping to ensure it meets the quality standards we'd be proud to add to our own collection.
Digital downloads are non-refundable once they have been accessed or downloaded.